We talked to a top Uber exec about how the ride-hailing giant is betting on healthcare to reach a new set of customers

uber ipo CEO Dara Khosrowshahi

Uber is betting big on its health business as a way to get it into markets it normally wouldn’t reach.
By working with health plans to provide rides to and from doctor’s appointments — in particular for the elderly and people in rural areas — Uber can grow demand in areas that might not be a good fit for its ride-hailing service.
“This is a good opportunity to grow our network in areas where Uber isn’t as strong today,” Uber Health head Dan Trigub told Business Insider.
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Uber is betting that it can turn its healthcare ambitions into a key business, using its Uber Health unit as a new way to get into smaller, rural markets across the country.

Uber Health works with health plans to provide rides to doctor’s offices for patients who might otherwise have a hard time coming in. In 2018, the company hired Dan Trigub from competitor Lyft to head the team, and it’s a growing business for the company, as CEO Dara Khosrowshahi highlighted in the company’s second quarter earnings call.

“Our Uber Health platform that helps improve assets to health care organizations grew at over 400% year-on-year this quarter,” Khosrowshahi said.

Uber Health works with health plans to manage the transportation needs of their members, particularly elderly Americans in Medicare plans, the federal health-insurance program for seniors, and those on Medicaid plans serving low-income Americans. Drivers are assigned rides that are treated the same as commercial trips.

Read more: A health system hidden in the heart of Pennsylvania thinks it’s cracked the code on caring for seniors. And it could be the future of healthcare.

The health transportation market is massive — LogistiCare, a transportation broker that Uber’s working with, facilitates more than 60 million trips a year — and Uber is one of a number of players in the space that includes Lyft as well.

Uber doesn’t break out its trips related to Uber Health, but the jump in growth Khosrowshahi highlighted in the earnings call points to the potential Uber has to grow in a key market following its 2019 public debut.The stock is down 27% percent since it started trading in May as investors worry about the company’s high valuation.

Using Uber Health to create demand for rides in rural areas

Because of the arrangements with health plans who want to coordinate travel for their members, Uber’s able to move into more rural markets. Uber can’t expand to rural areas using its commercial ride-hailing service alone, because there isn’t enough demand to attract drivers to stay in the area. But by adding in medical trips, the company can ensure there’ll be work for drivers.

“When we think about our aging population, they tend to live away from big cities and those rural markets,” Trigub told Business Insider in an interview on the sidelines of the CB Insights Future of Health conference in New York.

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Source:: Business Insider


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