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The CEO of $74 billion cloud giant ServiceNow explains its ‘hybrid’ approach to reopening its offices: ‘There’s nobody that must come in to the office’ (NOW)


ServiceNow CEO Bill McDermott

ServiceNow CEO Bill McDermott said the tech giant is embracing a “hybrid” approach to reopening its offices by giving its 11,000 employees a lot of flexibility. This includes the option of continuing to work remotely.
“There’s nobody that must come in,” McDermott told Business Insider. “It’s going to be a hybrid world.”
McDermott also unveiled a new suite of cloud tools to help businesses manage the reopening of their workplace, including software to keep track if businesses have enough personal protective equipment, or PPEs.
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Like many US companies, ServiceNow is getting ready to reopen its offices which were mostly shut down due to the COVID-19 crisis.

But CEO Bill McDermott says it’s embracing a ‘hybrid’ approach which would give its employees much flexibility in the transition. This includes giving employees the option to continue working remotely.

“There’s nobody that must come in,” McDermott told Business Insider. “It’s going to be a hybrid world.”

ServiceNow has roughly 11,000 employees in more than 70 locations. The company is based in Santa Clara, California, in the county that was among the hardest hit by COVID-19 in the state.

“People, if they’re in Santa Clara, California, they’re going to be less likely to be in a rush to get into the office,” McDermott said. “Whereas people that might be working in Utah might be a little bit more interested in coming into the office sooner. So it really depends on the geography of our company. And, you know, we’ll manage it that way.”

Major tech companies are gearing up for post-lockdown scenarios with many of them allowing employees to continue working remotely. Two major tech companies, Twitter and Square, which are both led by Jack Dorsey, have told employees that they can work from home permanently.

McDermott laid out ServiceNow’s game plan as he unveiled new tools to help businesses manage their own transition.

The new software suite includes tools to survey employees on their readiness to return to the workplace, make sure they have enough personal protective equipment, or PPE and enable businesses to conduct health screening for employees to make sure it’s safe for them to return.

There are also tools that businesses can use “to quickly configure clean and hygienic, socially distanced workspaces so that employees can safely return to the workplace.”

McDermott said the tools were designed based on feedback from ServiceNow clients. He said one customer, “a very large bank,” is hoping to use the tools as soon as possible.

“They are right now in a situation where they have to be ready for the return to work on,” he said. “They need to know how their people are doing? Is the workplace in full compliance with the highest standards? And are they managing the inventory of everything that’s going on in real time. They want this,” he said. “It’s a very highly demanded suite of applications.”

Got a tip about ServiceNow or another tech company? Contact this reporter via email at bpimentel@businessinsider.com, message him on Twitter @benpimentel or send him …read more

Source:: Business Insider

      

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