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Are the elderly equipped for the digital age? A reader says AI is letting them down


Asian senior woman using mobile and digital tablet at home, working senior, elderly using technology concept

Everything has a chat bot or AI voice nowadays (Credits: Getty Images)

Have your say on these MetroTalk topics and more in the comments.

How will the elderly adapt to an AI world?

Thousands fell for a scam claiming to offer a way of withdrawing from Meta’s AI engine (Metro.co.uk, Wed).

Although AI scams are a new and emerging threat because of their ongoing sophistication, I feel that legitimate AI is also letting down the elderly.

My parents, who are in their 70s, often feel anxious about their limited computer skills. While they are lucky to have children who can help them, many elderly individuals may struggle to navigate these AI-driven systems.

Many over-70s, such as my parents, are unprepared for the growing reliance on AI chatbots and AI phone interactions for tasks such as taxes, TV licensing, benefits, pensions, car registration and insurance.

I’ve seen first-hand the stress my parents experience when trying to use AI chatbots or AI phone calls. It’s no joke, especially when they’re trying to reorder their medications or schedule hospital appointments.

Insurance companies, the NHS and other organisations must provide more support to help the elderly adapt to the digital age. James Dewey, Nottingham

METRO TALK – HAVE YOUR SAY

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Come on hackers be nice

Following on from the recent cyber attack on major rail stations across Britain (Metro, Fri), cyber hackers need to up their game. Why don’t they hack into the mortgage accounts of people who are struggling financially and pay off their mortgage instead? Would be nice. ER, London

A reader says there’s a reason environmentalists opposed it in the first place (Credits: Getty Images)

Hydropower isn’t the answer you think

Tony B (MetroTalk, Fri) asks why we can’t utilise the power of our rivers and streams to generate energy for our homes.

Early during the Industrial Revolution, Britain’s waterways were saturated 
with watermills and the like. However, small generators will not provide sufficient power. While hydropower can provide some of our power, it is neither financially nor environmentally appropriate for supplying all our needs
in the UK.

Hydropower from large dams brings unpleasant consequences, such as disruption of the flow of the river, the migration of its wildlife and displacement of communities.

Rotting vegetation and the deoxygenation of water also produce methane. Environmentalists, from the 1950s to 1980s, opposed hydropower on ecological grounds. C’est la vie. Elizabeth, Brentwood

Having accepted a long-term contract role just outside Edinburgh, the weekly commuting cost has gone up such that I’ve had to take the bus to and from work.

Meaning a longer …read more

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