Travellers have spoken (Picture: Getty Images)
Any self-respecting Londoner knows that no airport comes better than City. If you’re a Midlander, Nottingham East Midlands is by far the best (and we all know it’s actually in Leicestershire). Or perhaps Northerners out there will have a penchant for Leeds Bradford.
But now, new research has ranked the best – and worst – airports in the UK, taking into account a range of factors, from seating, queues and range of shops.
The top score went to Liverpool John Lenon, getting glowing reviews across the board for its friendly staff and short queues.
But where there is light, there is shade, and at the other end of the list came Manchester’s Terminal Three, which was ranked the worst airport in the UK for the third year in a row.
Visitors cited ‘surly staff’ and overpriced shops and restaurants when spending time there.
The country’s airports were ranked in the annual Which? member survey, which recieved almost 7,000 responses.
Liverpool John Lennon Airport is the best airport in the UK according to Which? (Picture: Markus Mainka)
Things only got worst for Manchester, as in next to last place, was Manchester’s T1.
It seems UK holiday-makers prefer smaller airports, as almost all of the best airports were not huge transport hubs.
Which? reviews also enjoyed their experiences at Norwich, London City and Bournemouth.
To determine their results, Which? ranked airports on queues at check-in, bag drop, security and passport control, as well as how long it takes to get your bag at baggage reclaim.
Seating is also factored in, as is customer service from staff, the price and range of shops, and the quality of the WiFi and toilet facilities.
Manchester received a one star rating for everything apart from it’s queues at check-in, bag drop and passport control, as well as it’s WIFI and toilets, which got two out of five stars.
This left it with a customer satisfaction score of just 37% – the lowest in the UK.
It’s not good news for Manchester (Picture: Getty Images)
The worst airports in the UK
Manchester airport is the UK’s third biggest, and an important hub for those in the North.
But passengers complained of long walks and broken travellators, as well as difficulties in finding a seat.
One reviewer a T3 also said the queues were ‘horrendous’. Which?’s advice to consumers was ‘avoid if you can’.
A spokesperson for Manchester Airport said: ‘Manchester Airport is proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world.
‘We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us.’
Belfast was the third worst in the UK (Picture: Alamy Stock Photo)
Belfast International rounded out the top three for the UK’s worst airports, with a satisfaction score of 44%. It has just 1% of flights cancelled within 24 hours of departure and got three stars for it’s limited queues at bag drop and security.
It’s here that we’ll give
Source:: Metro
