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More riders tell of disappearing Clipper card balances: Roadshow


Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. They are.

However, money added since then does not show on the account, as we’ve not used the cards. The old website used to show added values, ready to be activated, but no longer does. I only pray they’re still there.

Rose-Marie Twu, Sunnyvale 

A: Many others are praying, as well. If a Clipper card is not used for six months, it can be deactivated. A reader in a prior column thought $300 had disappeared from an account. Clipper says it does not take funds away, even if the card goes unused for years. Other readers wrote of similar fears and refund frustrations.

Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. Clipper said they didn’t have money in their accounts. She couldn’t find anyone to help her and purchased BART tickets to get her and her mother home to San Jose.

We contacted Clipper and were instructed to write letters to get the refund on two cards. Eventually, we got the refund. How many people do not know and never retrieve their funds? What a scam!

Dan Hendrix, San Jose

A: And …

Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. What do you recommend for getting this resolved?

Carol Lahti, Albany

A: Fire off an e-mail to clipper@bayareametro.gov. Describe the situation, including your account information.

Q: I’ve had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. I haven’t needed to use it in that time. Does this mean my card is worthless and I might as well toss it?

Chris Provencher, Campbell

A: No. Email clipper@bayareametro.gov. Include the card number in your description.

Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. Many of the cards have about $50 on them, but a couple have about $200.

You wrote about Clipper freezing accounts. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account.

I would love to consolidate all the cards into one card. Any suggestions, or is this another way for a government-backed agency to abscond with my money?

Don Gosney, Richmond

A: Email clipper@bayareametro.gov.

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Source:: The Mercury News – Entertainment

      

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