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How North Carolina made its hospitals do something about medical debt


North Carolina Healthcare Association CEO Steve Lawler. (North Carolina Healthcare Association/KFF Health News/TNS)
North Carolina Healthcare Association CEO Steve Lawler. (North Carolina Healthcare Association/KFF Health News/TNS) 

Days later, Kinsley fired back a long letter to Lawler, saying that the plan was a legally sound effort to address a crisis that was “harming our neighbors.”

But the damage had been done. The hospitals working with the state changed their tone, and the industry closed ranks.

Meanwhile the hospital association made plans to convene a meeting with health insurers and business leaders to discuss medical debt, an approach that threatened to slow the state effort to hold hospitals singularly accountable. The group met at Ruth’s Chris Steak House in Raleigh, a restaurant where a steak costs $60 and up.

In a recent interview, Lawler said the hospital group was just trying to build consensus for a different strategy for tackling medical debt. “This was a big enough issue that it just required a bigger-tent conversation,” he said.

To state officials, it looked like an industry play to derail the medical debt plan. “I didn’t know if it was going to fall apart,” Kinsley said.

Pressing Ahead

For lower-income residents, the stakes were high.

The state’s program was designed to erase around $4 billion in hospital debt for nearly 2 million people dating to 2014, according to state estimates.

If approved, the plan would also require hospitals to automatically qualify more patients for charity care, provide discounts to low- and middle-income patients, and stop reporting these patients to credit agencies if they couldn’t pay.

So despite the pushback, state officials kept up their dialogue with hospitals and made revisions to address some concerns, records show.

Among the concessions, the state proposed that hospitals offer debt relief to patients with incomes below 3½ times the federal poverty level, or $109,200 for a family of four. The state had initially sought to mandate aid for people making less than four times the poverty level.

State officials also secured a legal opinion from a Medicaid expert in Washington, D.C., who confirmed that the state’s approach wouldn’t run afoul of federal rules.

But time was running out. The state needed to submit its plan by the end of June or risk losing the federal money. And Cooper and Kinsley still wanted at least a few hospitals on board to build momentum.

“The win here would be hospitals and the department solving a problem that was real and meaningful for people, and we could walk out together and say this is what we got done,” Kinsley said in an interview later.

Email records indicate that some systems, such as Cone Health, considered joining Kinsley and the governor when they 

Noam N. Levey, Ames Alexander, Charlotte Observer | KFF Health News (TNS)

North Carolina officials had been quietly laboring for months on an ambitious plan to tackle the state’s mammoth medical debt problem when Gov. Roy Cooper stepped before cameras in July to announce the initiative.

But as Cooper stood by the stairs of the executive mansion and called for “freeing people from medical debt,” the future of his administration’s work hung in the balance.

Negotiations were fraying between the state and the powerful hospital industry over the plan to make hospitals relieve patient debt or lose billions of dollars of public funding tied to the state’s Medicaid expansion. The federal government hadn’t signed off on North Carolina’s plan, putting funding at risk. And not a single hospital official stood with the governor that day.

Less than six weeks later, the gamble paid off. The state received a federal blessing. And every one of North Carolina’s 99 hospitals agreed to the state’s demands.

In exchange for federal money, hospitals would wipe out billions of dollars of patient debt and adopt new standards to shield patients from crippling bills.

“It’s a model that the rest of the country could adopt,” said Jared Walker, founder of Dollar For, a national nonprofit that helps patients get financial aid from hospitals. “This is what we’ve been fighting for.”

North Carolina Department of Health and Human Services Secretary Kody Kinsley (left) holds a press conference in Charlotte with Gov. Roy Cooper on Aug. 7, 2024, to discuss state efforts to relieve medical debt. Such debt can ruin credit, drive people into bankruptcy, and discourage people from getting needed care, they said. (Khadejeh Nikouyeh/The Charlotte Observer/KFF Health News/TNS)

Terry Belk, sitting outside his east Charlotte, North Carolina, home, got welcome news. He learned that Atrium Health, North Carolina’s largest hospital chain, is canceling the debt-collection lien on his house. Atrium’s parent organization has announced it will do the same for more than 11,000 others. (Melissa Melvin-Rodriguez/The Charlotte Observer/KFF Health News/TNS)

Carolinas Medical Center, in Charlotte, is one of more than three dozen hospitals owned by Atrium Health — North Carolina’s largest hospital chain. (Alex Slitz/The Charlotte Observer/KFF Health News/TNS)

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But it was no sure thing. The behind-the-scenes story of North Carolina’s effort — based on hundreds of pages of public records and interviews with state officials and others involved — reveals a months-long struggle as the state went toe-to-toe with its hospitals.

Multibillion-dollar health systems and the industry’s powerful trade group vigorously fought the medical debt plan, records show. They sowed fears of collapsing rural health care. They warned of legal fights and …read more

Source:: The Mercury News – Entertainment

      

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